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1. ombudsman (noun)
   a government appointee who investigates complaints by private persons against the government
2. ombudsman (Noun)
   An appointed official whose duty is to investigate complaints, generally on behalf of individuals such as consumers or taxpayers, against institutions such as companies and government departments.
3. ombudsman (Noun)
   A designated internal mediator in an organization whose duty is to assist members with conflict resolution and other problems and to serve as independent consultant to recommend changes to policies or procedures to improve organization effectiveness, efficiency, and humaneness.
4. Ombudsman 
   An ombudsman is an official, usually appointed by the government or by parliament but with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or violation of rights. In some countries an Inspector General, Citizen Advocate or other official may have duties similar to those of a national ombudsman, and may also be appointed by the legislature. Below the national level an ombudsman may be appointed by a state, local or municipal government, and unofficial ombudsmen may be appointed by, or even work for, a corporation such as a utility supplier or a newspaper, for an NGO, or for a professional regulatory body. Whether appointed by the legislature, the executive, or an organization, the typical duties of an ombudsman are to investigate complaints and attempt to resolve them, usually through recommendations or mediation. Ombudsmen sometimes also aim to identify systemic issues leading to poor service or breaches of people's rights. At the national level, most ombudsmen have a wide mandate to deal with the entire public sector, and sometimes also elements of the private sector. In some cases, there is a more restricted mandate, for example with particular sectors of society. More recent developments have included the creation of specialised Children's Ombudsman and Information Commissioner agencies.

Origin: From ombudsman, from umboðsmaðr.

Sample Sentences & Example Usage

• Consumers who are unhappy about PPI should continue to complain to the firms concerned and to the Financial OmbudsmanService if they are not satisfied with the response.
• It needs to have a high profile that allows it to bring together institutions like the attorney general's office, the coroner's office, the investigator general, the ombudsman - so they make a joint effort.